Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time by Susan Scott
My rating: 5 of 5 stars
I had the great pleasure of listening to this audiobook while driving to and from work.
Susan Scott provides a comprehensive approach to having meaningful dialogue with others "one conversation at a time." She identifies seven key principles and illustrates each with real-life examples. In one case, a CEO must confront his sales team in order to increase collective aims without discouraging individual competitiveness. In another case, Susan herself shares a unique insight while working as a secretary and her boss incorporates her idea into his marketing campaign. Every example is described in sensory detail and with insight that underlines applicable principles.
For me, the greatest value of this book is I can now reflect on the conversations I have with people in my life. Am I really listening, or am I feigning interest while thinking of other things? Do I respond thoughtfully, or do I let things go without being considerate? Most of all, how can I make sure that I am truly present to others?
Susan Scott challenges people to be honest with themselves while engaging others in meaningful dialogue. She discusses how every conversation can enrich or deplete any relationship. In one case, alcoholism is at the root of a fierce conversation. But this book is not about being on the offensive. Being "fierce" means finding the courage and building the confidence to develop deep and meaningful relationships with all those we encounter, "one conversation at a time."
My only complaint is that I did not know about this book sooner.
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