Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time by Susan Scott
My rating: 5 of 5 stars
I had the great pleasure of listening to this audiobook while driving to and from work.
Susan Scott provides a comprehensive approach to having meaningful dialogue with others "one conversation at a time." She identifies seven key principles and illustrates each with real-life examples. In one case, a CEO must confront his sales team in order to increase collective aims without discouraging individual competitiveness. In another case, Susan herself shares a unique insight while working as a secretary and her boss incorporates her idea into his marketing campaign. Every example is described in sensory detail and with insight that underlines applicable principles.